Frequently Asked Questions

How do your items fit?

For more information on sizing, please visit our “size chart” page.

Will my items shrink?

While most items are a cotton/poly blend, allow for shrinkage of 5% just to be safe.

What if my online order does not fit?

If it is unworn and unwashed, bring it in with your receipt and we can exchange it for something that does fit.

Can I customize my order?

Yes, but it is best to come in for that. From a name or initials to something completely unique, we can make that happen. We just suggest you come in and have one of our staff go over with you all of the options.

Can I bring in my own items?

Yes. While we have thousands of items you can choose from, you are more than welcome to bring in a new or existing item to be personalized.

Can I view all of the items you offer online?

Yes. You can see all the items we over by visiting

How long does embroidery take?

Our normal production time is up to 21 business days, depending on how busy we are. Please call for more specific timelines.

Where are you located and what are your hours?

25313 Lorain Rd., North Olmsted, OH 44070

Hours of Operation
Mon. – Thur.: 9am – 6pm
Fri. – Sat.: 9am  – 5pm
Closed Sunday

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